How to troubleshoot and fix a malfunctioning Apple Watch

How to troubleshoot and fix a malfunctioning Apple Watch

<div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p><a href='http://www.imore.com/how-troubleshoot-and-fix-malfunctioning-apple-watch' title="How to troubleshoot and fix a malfunctioning Apple Watch"><img src='http://www.imore.com/sites/imore.com/files/styles/large_wm_blb/public/field/image/2015/05/troubleshoot-apple-watch-hero.jpg?itok=YSFYLmcs' />[/url]</p> <p class="intro">Is your Apple Watch being fussy? Here are a few ways to make it behave.</p> <p>Whether it's an app on your Apple Watch or the Watch itself that's giving you some trouble, you don't have to panic: There are a few simple fixes you can employ to get your smartwatch back on the operational path in no time.</p>  <h2>My Apple Watch is sluggish</h2> <p>If your Watch is behaving erratically, it may be in need of a restart. To restart your Watch, just follow these steps:</p> <ol><li>Press and hold the <strong>side button</strong> until the three digital switches appear.</li> <li>Slide the <strong>Power Off</strong> switch to the right to turn off your Apple Watch.</li> <li>To restart the Watch once it's off, hold down the <strong>side button</strong> until you see the Apple logo.</li> </ol><p>If a Watch restart doesn't fix your problem, try restarting your iPhone, too.</p> <ol><li>Hold the iPhone's <strong>On/Off</strong> button until you see the "slide to power off" switch.</li> <li>Slide the <strong>"slide to power off" switch</strong> to the right.</li> <li>To restart your iPhone, press and hold the <strong>On/Off button</strong>.</li> </ol><p>We also recommend checking the iPhone's Apple Watch app for any software updates you might have missed, as they generally solve bugs and improve performance.</p> <ol><li>Open the <strong>Apple Watch app</strong> on your iPhone.</li> <li>Select the <strong>My Watch</strong> tab.</li> <li>Tap <strong>General > Software Update</strong> to check for updates.

<a href='http://www.imore.com/how-troubleshoot-and-fix-malfunctioning-apple-watch' title="How to troubleshoot and fix a malfunctioning Apple Watch"><img src='http://www.imore.com/sites/imore.com/files/styles/large/public/field/image/2015/05/how-to-update-apple-watch-software-screens-01_0.jpg?itok=IWqI9TUs' />[/url]</li> </ol><ul><li>How to update the Watch OS software on your Apple Watch</li> </ul><h2>My app is frozen</h2> <p>If an app on your Apple Watch stops scrolling, responding, or otherwise being interactive, it might have locked up. You can try fixing this problem a couple of ways:</p> <ol><li>Press the <strong>Digital Crown</strong> to try and return to the Apple Watch home screen, then relaunch the app from that home screen.</li> <li>If that doesn't work, try a force quit: Press and hold the <strong>side button</strong> on your Apple Watch until the three digital switches appear, then press and hold the <strong>side button</strong> again.</li> </ol><ul><li>How to force quit apps on the Apple Watch</li> </ul><h2>My Apple Watch is frozen</h2> <p>If your Watch has locked up entirely, you can try either a traditional shutdown and restart or a force restart.</p> <ol><li>Press and hold the <strong>side button</strong> to attempt to bring up the three digital switches.</li> <li>If that works, slide the <strong>Power Off</strong> switch to the right to turn off your Apple Watch, then press the <strong>side button</strong> again to turn it back on.</li> <li>If your Watch is still unresponsive, it's time for a force reboot: Simultaneously hold down the <strong>side button</strong> and the <strong>Digital Crown</strong> until you see the Apple logo (it may take up to ten seconds).</li> </ol><h2>My Apple Watch isn't seeing my iPhone or my network</h2> <p>If your Apple Watch is sporting "disconnected" when you know by all rights it shouldn't, here are a few steps you can try:</p> <ol><li>Make sure neither your iPhone nor your Apple Watch is in Airplane mode, and that your iPhone has Bluetooth turned on.</li> <li>Try toggling Bluetooth off and on from your iPhone.</li> <li>Restart your Apple Watch.</li> <li>Restart your iPhone.</li> </ol><ul><li>Apple Watch won't connect to your iPhone? Here's the fix!</li> </ul><h2>My Apple Watch's battery is mysteriously draining</h2> <p>Is your Watch's battery dying too early in the day for your liking? We put together a few tips to get the most out of your smartwatch without compromising on functionality.</p> <ul><li>Apple Watch battery life: 8 power saving tips!</li> </ul><h2>My Apple Watch is still malfunctioning after a restart</h2> <p>If you've tried all these fixes and still can't make your Watch work, it may be time to try an erase and restore. Your iPhone automatically backs up your Apple Watch in the background during daily use, so you shouldn't lose any data during the restore.</p> <ul><li>What you need to know about backing up your Apple Watch</li> </ul><ol><li>Open the <strong>Settings app</strong> on your Apple Watch.</li> <li>Tap <strong>General > Reset</strong>. </li> <li>Select <strong>Erase All Content and Settings</strong>.</li> <li>On your iPhone, open the <strong>Apple Watch</strong> app.</li> <li>Tap <strong>Start Pairing</strong>.</li> <li>Frame your Apple Watch's screen in the <strong>yellow box</strong> to pair it. If it doesn't work, you can tap the text at the bottom of the screen to <strong>Pair Manually</strong>.

<a href='http://www.imore.com/how-troubleshoot-and-fix-malfunctioning-apple-watch' title="How to troubleshoot and fix a malfunctioning Apple Watch"><img src='

?itok=dQL_ALYO' />[/url]</li> <li>Tap on <strong>Restore from Backup</strong> once your watch has been successfully paired to your iPhone.</li> <li>Select the backup you'd like to restore from.</li> </ol><ul><li>How to restore your Apple Watch from a backup</li> </ul><p>If, after a back up and restore, you're still having problems, it may be time to visit an Apple Store. You can make an appointment for your Watch on the Apple Retail website.</p> <h2>Other questions?</h2> <p>Run into an issue we didn't address here? Ping us in the comments or on our iMore forums and we'll try to take a crack at it.</p> </div></div></div><img width='1' height='1' src='