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Two Apple engineers traveled to a customer’s house to troubleshoot iTunes deletion bug

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<p>Last week, we <a href="http://9to5mac.com/2016/05/06/apple-music-deletes-music/" target="_blank">drew attention[/url] to a blog post (https://blog.vellumatlanta.com/2016/05/04/apple-stole-my-music-no-seriously/) from James Pinkstone in which he described how iTunes Match deleted 122GB of his personal music collection went viral. Apple confirmed the issue on Friday (http://9to5mac.com/2016/05/13/apple-officially-acknowledges-reports-of-personal-music-files-being-deleted-itunes-update-coming-next-week-to-hopefully-fix-the-bug/) and rolled out a potential fix with iTunes 12.4 yesterday (http://9to5mac.com/2016/05/16/apple-releases-itunes-12-4-with-interface-and-navigation-changes/), but Pinkstone today has shared a new blog post (https://blog.vellumatlanta.com/2016/05/17/apple-sent-two-men-to-my-house-no-they-werent-assassins/) detailing the extreme lengths to which Apple went in order to track down what exactly caused the problem in the first place.</p>
<p> <a href="http://9to5mac.com/2016/05/17/two-apple-engineers-traveled-to-a-customers-house-to-troubleshoot-itunes-deletion-bug/#more-431411" class="more-link">more…[/url]</p>
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