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9.7-Inch iPad Pro Crashing Issues Persist for Some Users on iOS 9.3.2

<img src="(http://cdn.macrumors.com/article-new/2016/05/iPad-boot-up-250x341.jpg)" alt="iPad-boot-up" width="250" height="341" class="alignright size-medium wp-image-503062" />Over the past six weeks, a number of 9.7-inch iPad Pro (http://www.macrumors.com/roundup/ipad-pro/) early adopters have reported sporadic crashing issues that result in the tablet soft rebooting to the Apple logo start up screen and prompting Touch ID (http://www.macrumors.com/roundup/touch-id/) or passcode verification.





The bug has afflicted a wide range of 9.7-inch iPad Pro models since the tablet launched on March 31, regardless of storage capacity, color, and Wi-Fi or cellular capabilities. Both iOS 9.3.1 (http://www.macrumors.com/roundup/ios-9/) and iOS 9.3.2 (http://www.macrumors.com/2016/05/16/apple-releases-ios-9-3-2/) appear to be affected.





Based on crowdsourced information from the Apple Support Communities (https://discussions.apple.com/thread/7531685) and MacRumors discussion forums (http://forums.macrumors.com/threads/ipad-pro-9-7-multitasking-springboad-crash.1965652), it appears that Safari, while not necessarily the root cause of the problem, may be triggering the crashing and reboot cycles.





MacRumors reader jekjones1558 writes (http://forums.macrumors.com/threads/ipad-pro-9-7-multitasking-springboad-crash.1965652/page-3#post-22809529):

I have started getting random reboots. Today for the first time my 9.7-inch iPad Pro froze on the Apple screen during reboot. It seems to happen most when switching between Mail and Safari. I had to hold the on/off button to get it unstuck.

Apple Support Communities user MangoSoda experienced similar behavior (https://discussions.apple.com/message/30106269#30106269):

My 9.7-inch iPad Pro (32GB) is less than 15 days old and has exhibited this behavior at least twice now. I'm up to date on iOS. [

…] Last time [it crashed] I was looking at […] images on Safari. I also had 5-6 apps running in the background.Various related discussion topics have amassed over 30,000 views and 500 comments, indicating more than a few isolated users are affected.





The actual underlying problem remains unknown, but it is likely rooted in software and should be addressed by Apple in a future update if warranted, in the same vein as iOS 9.3.2 (http://www.macrumors.com/2016/05/16/apple-releases-ios-9-3-2/) fixed iPhone SE Bluetooth issues (http://www.macrumors.com/2016/04/11/iphone-se-bluetooth-phone-call-audio-issues/) and multiple other bugs. Most affected users report seeing "bug type 298" under Settings > Privacy > Diagnostics & Usage > Diagnostic & Usage Data.





Apple has not officially commented on the matter, but some customers that have contacted support claim the company is aware of the issue and working on a fix. In the interim, some customers have had their iPad Pro swapped out for a new model at an Apple retail store; however, for some, the problems persist. We will update this article if and as new information becomes available.

<div class="linkback">Related Roundup: iPad Pro (http://www.macrumors.com/roundup/ipad-pro/)
Tags: Safari (http://www.macrumors.com/roundup/safari/), iOS 9.3.1 (http://www.macrumors.com/roundup/ios-9-3-1/), iOS 9.3.2 (http://www.macrumors.com/roundup/ios-9-3-2/)
Buyer's Guide: 12.9" iPad Pro (Buy Now) (http://buyersguide.macrumors.com/#12-9-iPad-Pro) </div>
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Source: 9.7-Inch iPad Pro Crashing Issues Persist for Some Users on iOS 9.3.2 (http://www.macrumors.com/2016/05/17/9-7-inch-ipad-pro-crashing-issues-safari/)