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Comment: Customers deserve a proper response after service outages and botched software updates

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<p>It’s been a rough couple of days for Apple’s services. Apple Music took a lengthy hit on Wednesday (http://9to5mac.com/2016/06/01/apple-music-icloud-music-library-issue/) with subscribers being signed out, then a widespread outage hit multiple services including iCloud on Thursday (http://9to5mac.com/2016/06/02/app-store-itunes-in-the-cloud-and-other-icloud-services-currently-unavailable-for-some-users/) for several hours. All this during a quarter when Apple is selling itself to investors as a services company (http://9to5mac.com/2016/05/17/aapl-services-revenue-potential/), not just the iPhone company, but these outages are way too common.</p>
<p>And it’s not just services. Apple had to re-release iOS 9.3.2 (http://9to5mac.com/2016/06/02/ios-9-3-2-ipad-pro-fix/) for the 9.7-inch iPad Pro, a minor bug fix update that bricked the company’s latest tablet for a lot of customers. Mistakes happen but it’s Apple’s response after everything is resolved that bothers me…</p>
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