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Apple faces lawsuit over AppleCare refurbished devices not being new

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<p>Apple has new legal drama to take care of—this time, over refurbished devices for AppleCare+ customers.</p><p>On Wednesday, Apple was hit with a class-action lawsuit (http://appleinsider.com/articles/16/07/20/apple-hit-with-lawsuit-targeting-applecare-refurbished-devices) from AppleCare+ customers who claimed that their refurbished devices were not so top notch. Under the AppleCare program, if Apple can’t fix a broken device, the company is contractually obligated to replace it with a device that is “equivalent to new in performance and reliability.”</p><p>Customers and lawyers have taken issue with Apple replacing damaged devices with refurbished devices because there’s no way a used device is as good as a new one, according to the lawsuit. This all stemmed from one AppleCare+ customer whose replacement third-generation iPad had a cracked screen after six months. The plaintiff claims that she was not made aware at the time that the AppleCare+ replacement policy meant she would receive a refurbished device in case of unfixable damage.</p><p class="jumpTag"><a href="/article/3098866/hardware/apple-faces-lawsuit-over-applecare-refurbished-devices-not-being-new.html#jump">To read this article in full or to leave a comment, please click here[/url]</p></section></article>

Source: Apple faces lawsuit over AppleCare refurbished devices not being new (http://www.macworld.com/article/3098866/hardware/apple-faces-lawsuit-over-applecare-refurbished-devices-not-being-new.html#tk.rss_all)