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T-Mobile Tells Customers Not to Install iOS 10 on iPhone 6, 6 Plus, and SE [Update: Fixed]

T-Mobile CEO John Legere says T-Mobile customers who own an iPhone 6, iPhone 6 Plus, or iPhone SE (http://www.macrumors.com/roundup/iphone-se/) should not install Apple's iOS 10 (http://www.macrumors.com/roundup/ios-10/) update, released on Tuesday (http://www.macrumors.com/2016/09/13/apple-releases-ios-10/). According to Legere, iOS 10 is causing those three iPhone models to lose connection to the T-Mobile network.





<img src="(http://cdn.macrumors.com/article-new/2016/01/iphone-6s-colors-800x586.jpg)" alt="iphone-6s-colors" width="800" height="586" class="aligncenter size-large wp-image-480433" />


Legere's comments come following customer complaints (http://www.macrumors.com/2016/09/15/ios-10-carrier-update-issues-tmobile-telstra/) that started circulating following T-Mobile's latest carrier update, 25.1. It was initially believed the problem was the carrier update on T-Mobile's end, but Legere says that's not the case.





<center><blockquote class="twitter-tweet" data-lang="en"><p lang="en" dir="ltr">Apple is working to resolve the issue with iOS10 for @TMobile (https://twitter.com/TMobile) customers. Don't download iOS10 if you currently use an iPhone 5SE, 6 or 6+</p>&mdash; John Legere (@JohnLegere) September 15, 2016 (https://twitter.com/JohnLegere/status/776469638716588032) <script async src="//platform.twitter.com/widgets.js" charset="utf-8"></script></center>Apple is working to resolve the problem, but in the meantime, customers should avoid the update. T-Mobile has offered a fix (https://twitter.com/NevilleRay/status/776469988429352960?ref_src=twsrc%5Etfw) for those who have already updated to iOS 10 and are experiencing connectivity issues -- restart. According to the company, the only way to resume connectivity is to restart the iPhone each time that it loses connection.





Apple is expected to have a fix ready in the next 24 to 48 hours.





Update: According to T-Mobile, Apple has fixed the issue (https://support.t-mobile.com/docs/DOC-32583) for customers who were experiencing disconnects.





<center><blockquote class="twitter-tweet" data-lang="en"><p lang="en" dir="ltr">Good news! iOS 10 fix is ready early. Go to Settings &gt; General &gt; Software Update (or &gt; About if you already downloaded) and update away!</p>&mdash; T-Mobile📱 (@TMobile) September 16, 2016 (https://twitter.com/TMobile/status/776620506850000896) <script async src="//platform.twitter.com/widgets.js" charset="utf-8"></script></center>


A T-Mobile Support document instructs users to go to Settings --> General --> About to install a new carrier update, 25.2.

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Source: T-Mobile Tells Customers Not to Install iOS 10 on iPhone 6, 6 Plus, and SE [Update: Fixed] (http://www.macrumors.com/2016/09/15/t-mobile-ios-10-update-warning/)