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Title: How the Apple Watch will take this NYC restaurant's customer service to the next level Post by: HCK on October 03, 2016, 04:05:13 pm How the Apple Watch will take this NYC restaurant's customer service to the next level
<article> <section class="page"> <p> Danny Meyer is best known as the mastermind behind Shake Shack, the restaurant chain that handily beats In n Out for the best fast food burger in America. (Bold words, yes, and I stand by them.) But he’s also at the forefront of hospitality industry trends, eliminating tipping at most of his restaurants and offering paid parental leave company-wide. Now he’s bringing the Apple Watch into his rebooted Union Square Cafe in Manhattan to level up on customer service in some unexpected ways.</p><p> Servers won’t be using the watch to put your orders through, and maybe you’ll never even see restaurant staff using it—the watch is more of a behind-the-scenes device, despite being very visibly strapped to employees’ wrists. According to Eater (http://www.eater.com/2016/9/28/13095780/danny-meyer-apple-watch-resy), Union Square Cafe’s managers and sommeliers will use the watch, which is integrated with the restaurant’s ResyOS back-of-house iPad-based platform, to perform a variety of tasks:</p><p class="jumpTag"><a href="/article/3125099/hardware/how-the-apple-watch-will-take-this-nyc-restaurants-customer-service-to-the-next-level.html#jump">To read this article in full or to leave a comment, please click here[/url]</p></section></article> Source: How the Apple Watch will take this NYC restaurant's customer service to the next level (http://www.macworld.com/article/3125099/hardware/how-the-apple-watch-will-take-this-nyc-restaurants-customer-service-to-the-next-level.html#tk.rss_all) |