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Title: Smartphone customer satisfaction is hard to get right Post by: HCK on May 15, 2012, 07:00:50 am Smartphone customer satisfaction is hard to get right
Adding smartphones to the American Customer Satisfaction Index's review of cell phone makers this year revealed that customers who buy plain old feature phones for calling and texting are generally happier with the product than their smartphone-owning counterparts. Apple is an exception. http://feedproxy.google.com/~r/TheAppleBlog/~3/nUE7hNpXHCg/ |