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Title: Genius training manual details banned words for Apple employees Post by: HCK on August 28, 2012, 11:00:43 pm Genius training manual details banned words for Apple employees
Details from Apple's training manual for Genius Bar employees have been published online, revealing how the company teaches its workers to read customer body language, and how words like "crash" and "hang" are not to be used. http://feeds.appleinsider.com/click.phdo?i=ec09f141ceb5330a4feeb14b2f5f75d6 |