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Title: Leaked Apple Manual Teaches the Art of Wheeling, Dealing and Empathizing Post by: HCK on August 29, 2012, 03:00:53 pm Leaked Apple Manual Teaches the Art of Wheeling, Dealing and Empathizing
A copy of Apple's proprietary training manual for its Genius Bar was recently leaked to Gizmodo, which promptly published excerpts from it. The manual appears to be highly detailed, covering just about every tech and sales scenario that could be confronted by an Apple Genius at one of the company's retail stores. http://ectnews.com.feedsportal.com/c/34520/f/632003/s/22dbfd2b/l/0L0Smacnewsworld0N0Crsstory0C760A30A0Bhtml/story01.htm |