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Title: Product warranty, Samsung style Post by: HCK on December 12, 2013, 03:29:10 pm Product warranty, Samsung style
Will replace a Galaxy S4 that caught fire, but only in return for the owner's silence. <p>FORTUNE -- One difference between Apple (AAPL) and Samsung is how they handle customer complaints.</p> <p>When a Chinese flight attendant died last summer, apparently by electrocution from an iPhone plugged into a third-party charger, Apple did three things:</p> It offered its condolences, It promised to investigate, It launched a worldwide USB Power Adapter Takeback Program, offering to replace any non-Apple MORE (http://tech.fortune.cnn.com/2013/12/10/apple-samsung-warranty-fire/)<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=tech.fortune.cnn.com&blog=8466345&post=128842&subd=fortunebrainstormtech&ref=&feed=1" width="1" height="1" /><img src="http://feeds.feedburner.com/~r/fortuneapple20/~4/3LefK0luhkQ" height="1" width="1"/> Source: Product warranty, Samsung style (http://rss.cnn.com/~r/fortuneapple20/~3/3LefK0luhkQ/http://tech.fortune.cnn.com/2013/12/10/apple-samsung-warranty-fire/#commentshttp://tech.fortune.cnn.com/2013/12/10/apple-samsung-warranty-fire/feed/atom/) |