Product warranty, Samsung styleWill replace a Galaxy S4 that caught fire, but only in return for the owner's silence.
<p>FORTUNE -- One difference between Apple (AAPL) and Samsung is how they handle customer complaints.</p>
<p>When a Chinese flight attendant died last summer, apparently by electrocution from an iPhone plugged into a third-party charger, Apple did three things:</p>
It offered its condolences,
It promised to investigate,
It launched a worldwide USB Power Adapter Takeback Program, offering to replace any non-Apple
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Product warranty, Samsung style
