Opinion: Apple's retail focus should be on customers, not cash
The credo for Apple employees says that people are the company's most important resource. From what one-time Apple Store employee Serenity Caldwell has been reading lately, it seems like someone heading up Apple's retail efforts has lost sight of that.
http://rss.macworld.com/click.phdo?i=7df565ef7d41c8c7166d7a6ce686ad99
