Apple sends out engineers to recreate iTunes bug that was deleting local filesEarlier this month, a report emerged of an Apple Music user who lost half of the files stored locally on their system. While the service isn't designed to function that way, it turns out an iTunes bug may have caused the deletion of files. Apple has since confirmed the issue, and said that it is working on a patch.
In a bid to understand the exact nature of the problem, Apple has sent out two engineers to the residence of the user that first reported the issue. From Vellum Atlanta:
Through an external drive connected to my laptop, we were now using a specialized version of iTunes in the hopes that the deletion would again occur; an idea that we knew may not pan out, since I'd had Apple Music for eight months before that first mass deletion. If something did go wrong, though, this version of iTunes would document what happened in more detail than the consumer version could.
We spent hours troubleshooting, but the problem eluded us. This time, the files remained, which was ...
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Apple sends out engineers to recreate iTunes bug that was deleting local files
