Apple beats Samsung by just one percent in American Customer Satisfaction Index<div class="feat-image">
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<p>In last year’s <a href="
http://9to5mac.com/tag/american-customer-satisfaction-index/" target="_blank">American Customer Satisfaction Index[/url], Apple and <a href="
http://9to5mac.com/tag/samsung/" target="_blank">Samsung[/url] were neck-and-neck at 80%. In this year’s results, released today, Samsung has retained last year’s score while Apple has just edged ahead at 81%.</p>
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<p>Apple moves up 1% to take sole possession of the industry lead at 81, just ahead of Samsung, unchanged at 80. Lenovo’s Motorola recedes 3% to 77, as does HTC (75), while LG remains at 74. Microsoft Mobile, with both Nokia- and MS-branded phones, dips to 74, followed by the smaller manufacturers, which edge up 3% to a combined score of 73.</p>
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<p>Despite Apple winning out in overall satisfaction across models, it didn’t quite manage the top spot when it comes to specific models …</p>
<p> <a href="
http://9to5mac.com/2016/06/01/american-customer-satisfaction-index-apple/#more-432961" class="more-link">more…[/url]</p>
Filed under: <a href='
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http://9to5mac.com/category/tech-industry/'>Tech Industry[/url] Tagged: <a href='
http://9to5mac.com/tag/acsi/'>ACSI[/url], <a href='
http://9to5mac.com/tag/american-customer-satisfaction-index/'>American Customer Satisfaction Index[/url], <a href='
http://9to5mac.com/tag/apple-awards/'>Apple awards[/url], <a href='
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Source:
Apple beats Samsung by just one percent in American Customer Satisfaction Index
