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Author Topic: Comment: Customers deserve a proper response after service outages and botched software updates  (Read 195 times)
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« on: June 05, 2016, 04:05:20 pm »

Comment: Customers deserve a proper response after service outages and botched software updates

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<p>It’s been a rough couple of days for Apple’s services. Apple Music took a lengthy hit on Wednesday with subscribers being signed out, then a widespread outage hit multiple services including iCloud on Thursday for several hours. All this during a quarter when Apple is selling itself to investors as a services company, not just the iPhone company, but these outages are way too common.</p>
<p>And it’s not just services. Apple had to re-release iOS 9.3.2 for the 9.7-inch iPad Pro, a minor bug fix update that bricked the company’s latest tablet for a lot of customers. Mistakes happen but it’s Apple’s response after everything is resolved that bothers me…</p>
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Filed under: <a href='http://9to5mac.com/category/opinion/'>Opinion[/url] Tagged: <a href='http://9to5mac.com/tag/apple-music/'>Apple Music[/url], <a href='http://9to5mac.com/tag/icloud/'>icloud[/url], <a href='http://9to5mac.com/tag/ios/'>iOS[/url] <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/9to5mac.wordpress.com/433391/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/9to5mac.wordpress.com/433391/" />[/url] <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/9to5mac.wordpress.com/433391/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/9to5mac.wordpress.com/433391/" />[/url] <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gofacebook/9to5mac.wordpress.com/433391/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/facebook/9to5mac.wordpress.com/433391/" />[/url] <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gotwitter/9to5mac.wordpress.com/433391/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/twitter/9to5mac.wordpress.com/433391/" />[/url] <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/9to5mac.wordpress.com/433391/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/9to5mac.wordpress.com/433391/" />[/url] <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/9to5mac.wordpress.com/433391/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/9to5mac.wordpress.com/433391/" />[/url] <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/9to5mac.wordpress.com/433391/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/9to5mac.wordpress.com/433391/" />[/url] <img alt="" border="0" src="[/img]?host=9to5mac.com&blog=22754319&post=433391&subd=9to5mac&ref=&feed=1" width="1" height="1" /><img alt="" border="0" src="[/img]?host=9to5mac.com&blog=22754319&post=433391&subd=9to5mac&ref=&feed=1" width="1" height="1" /><div class="feedflare">
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