Mobile Nations How We Work: Communications HandbookMobile Nations is a fully virtual company. With dozens of employees spread across the globe, effective and efficient communication is a huge challenge.
We don't work together in an office, many of us not even in the same country. We're spread across teams and time zones. While that provides us with enormous flexibility, it also has its drawbacks. Chief among them: we lose the advantages of in-person awareness and communication. We rely on digital communications for this company to work, but we had a problem: we weren't communicating well — or smartly.
When you work in an office, communication is easy. You can see what your coworkers are up to, when they're heads-down working on something, when they're in a meeting or on the phone. But when they're on another continent, working long hours, and always logged on to a chat platform… that awareness disappears. When we communicate almost exclusively through chat messages, we do so poorly and selfishly. We're sending when...
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Mobile Nations How We Work: Communications Handbook
