Watch media fail to cover Face ID demo glitch — so embarrassing!Face ID didn't fail at Apple's iPhone X event, device setup did — and then so did the media.
During Apple's iPhone X Event, senior vice president of software engineering Craig Federighi had to switch to a backup iPhone X after discovering that Face ID, the feature he was about to demonstrate, had been disabled.
Just as with Touch ID (Apple's existing fingerprint identity sensor), Face ID requires a device passcode following a reboot, a period of inactivity, or successive authentication attempts that don't match what's registered on the device. The device even showed a nearly-identical message Touch ID shows after successive fingerprint mismatches; in this case, it was "Enter Passcode: Your passcode is required to enable Face ID".
It was, plain and simple, a setup failure. This is also why Apple has backup devices available for every demo. No doubt it was an unpleasant moment for Federighi — though he handled it in his usual, jovial manner on stage — and for ...
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Watch media fail to cover Face ID demo glitch — so embarrassing!
