MacBook Pro: The butterfly keyboard effectNegative sentiment and anecdotes concerning the MacBook Pro butterfly keyboard are back making headlines. So what's going on?
Apple gets sued all the time, so this comes as no surprise:
A law firm is investigating a class action over the terrible MacBook Pro keyboard design
https://t.co/szb8HK1TkH via @rossmangroup— Kyle Wiens (@kwiens) May 8, 2018
There's also a petition. The numbers (below) show that there was a spike in repairs in 2016 but that they looked to have normalized in 2017. I'm not sure if this changes anything from Apple's perspective. Last I heard, which was a month or so ago, they were keeping an eye on it, given the attention, but the numbers just hadn't passed their threshold for a replacement program, much less a recall.
But, as I've been saying for a long time now, the negative sentiment could force action numbers alone could not, and the issue has become toxic. Also, a vocal portion of Apple's customer base still hates the new butterfly-switch keyboards...
Source:
MacBook Pro: The butterfly keyboard effect
