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Author Topic: Big changes reportedly coming to Apple technical support and AppleCare+  (Read 307 times)
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« on: June 22, 2014, 09:00:28 am »

Big changes reportedly coming to Apple technical support and AppleCare+

<div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p><a href='http://www.imore.com/big-changes-coming-apples-technical-support-including-expanded-applecare-and-self-troubleshooting' title="Big changes reportedly coming to Apple technical support and AppleCare+"><img src='http://www.imore.com/sites/imore.com/files/styles/large/public/field/image/2014/06/genius_bar_zoom_press.jpg?itok=zRXxz0ff' />[/url]</p> <p>AppleCare is a great program for Apple customers, but it could soon be getting even better. At a recent town hall meeting held with AppleCare employees, Apple VP Tara Bunch laid out the changes that are in the works for the 30-million-customer AppleCare+ program. Apple plans to expand AppleCare+ beyond the current 14 nations of availability, though is being held up by local regulations.</p> <!--break--> <p>As reported by 9to5Mac, the time frame in which to purchase AppleCare+ will likely be expanded from the current 30 days to 60 days, and Apple has also considered a subscription version of AppleCare.</p> <p>Apple's also moving to significantly improve their online support offerings:</p>
<p>[
The company imagines] a time in which all Apple support will be solely handled through online resources, and the changes coming to the support service in the near-future indicate that Apple is serious about that belief. Apple is said to be developing new tools for customers to more easily self-diagnose and troubleshoot problems with Macs, iOS devices, and other Apple hardware, software, and services. Apple is also working on complete redesigns for the user-facing support tools website and discussion forums for debut later this year.</p> <p>Additionally, Apple is also said to be working to improve support for problems related to Apple ID, iTunes, and iCloud, which combined account for a quarter of their technical support calls. That improved support could include better self-help tools for "trouble shooting minor annoyances such as password resets and login problems."</p> <p>Apple still is one of the world's leading companies when it comes to technical support, but what would you like to see them improve in their technical support systems?</p> <p>Source: 9to5Mac</p> </div></div></div><div id="comment-wrapper-nid-25289"></div><img width='1' height='1' src='http://tipb.com.feedsportal.com/c/33998/f/616881/s/3bbdb505/sc/4/mf.gif' border='0'/><br clear='all'/>

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