Advice from an Apple Tech: The Great Upgrade Freakout (and how to deal with it)<article>
<section class="page">
<p>There’s no stopping change.</p><p>And there’s no stopping the reaction of a tech client who might be less than enthralled with whatever necessary changes you had to incorporate to save their data, upgrade their Mac and/or get their Mac working again. Yes, their computer is back, but something is either slightly or radically different and this is sticking in their craw. A user interface has changed in the new version of Microsoft Office, they liked the old version of iTunes better, or they didn’t expect those new icons in that new version of Mac OS X that you had to install to make a print driver or application work.</p><p>As much as this may add to your workload (it’s generally implied that you’ll spend some time off the clock explaining the new changes they’re seeing), their frustrations are not unfounded. They had something that behaved a certain way, they’d become accustomed to it, and now change has been thrust upon them without their input. Add in the fact that hardware, software, and your time as a tech aren’t cheap and potential frustrations with the upgrade can become that much worse.</p><p class="jumpTag"><a href="/article/2465859/advice-from-an-apple-tech-the-great-upgrade-freakout-and-how-to-deal-with-it.html#jump">To read this article in full or to leave a comment, please click here[/url]</p></section></article>
Source:
Advice from an Apple Tech: The Great Upgrade Freakout (and how to deal with it)
