How Apple's iPad retook the 'tablet sat' crown at J.D. PowerSamsung's win last fall was a blow to a company that lives or dies on customer satisfaction.
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<p>FORTUNE -- If you're Tim Cook, Apple (AAPL) CEO, and you sell the most expensive computing device in every category in which you compete, you have to pay a lot of attention to surveys of consumer satisfaction -- or, as Cook calls it, "customer sat."</p>
<p>So it was a setback last fall when Apple lost to Samsung in one of those J.D. Power
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How Apple's iPad retook the 'tablet sat' crown at J.D. Power
