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How to troubleshoot your Apple TV

<div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p><a href='http://www.imore.com/how-troubleshoot-your-apple-tv' title="How to troubleshoot your Apple TV"><img src='(http://www.imore.com/sites/imore.com/files/styles/large/public/field/image/2015/10/apple-tv-thumb.jpg)?itok=1mX7mfWn' />[/url]</p> <p class="intro">Is your new fourth-generation Apple TV acting funky? Here's how to force quit, restart, and reset.</p> <p>Apple's newest set top box has a lot going for it, but it's still a pretty new product, with a new operating system and new app SDK—the occasional bug here and there is inevitable.</p> <p>Thankfully, there are a few easy ways to troubleshoot pesky apps and system quirks.</p> <h2>How to force quit a misbehaving Apple TV app</h2> <p>If you run into trouble, you can force quit it by pressing and holding the <strong>Menu</strong> button on your Siri remote. Easy as pie.</p> <p>If you're still having trouble with apps and the Apple TV, you can force restart your device by going to <strong>Settings &gt; System &gt; Restart</strong>. If that doesn't cure your Apple TV ails, you may want to try uninstalling and reinstalling the misbehaving app in question and reaching out to the developer.</p> <h2>Having issues with the content in a specific app?</h2> <p>If you're having trouble getting video or audio content from a specific channel or provider, you may want to chat with them. Check out Apple's list of contact information for content providers (https://support.apple.com/en-us/HT204153) for phone numbers, websites, and email addresses to most popular services supported on the Apple TV.</p> <h2>How to reset a glitching Apple TV</h2> <p>If you're having issues with apps and tvOS across the board, it might be time for a hard reset. You can restore your Apple TV to factory settings by going to <strong>Settings &gt; System &gt; Reset</strong>. Be aware that doing so will erase any local content you have, including game saves that aren't backed up to iCloud.</p> <h2>How to fix a bricked Apple TV</h2> <p>If your Apple TV is completely unresponsive, it may be time to connect it to your computer and force a restore via iTunes. Here's how to do so.</p> <ol><li>Plug your Apple TV in to your computer using a <strong><a href="http://www.amazon.com/Cable-Matters®-Type-USB-C-Black/dp/B00S8GU2OC/?tag=imoreb-20&amp;m1k=d_im" title="" rel="nofollow">USB-C to USB cable[/url]</strong>.</li> <li>Open <strong>iTunes</strong>.</li> <li>Select the Apple TV from the Devices menu, then click <strong>Restore Apple TV</strong>.</li> </ol><p><a href='http://www.imore.com/how-troubleshoot-your-apple-tv' title="How to troubleshoot your Apple TV"><img src='(http://www.imore.com/sites/imore.com/files/styles/large/public/field/image/2015/10/apple-tv-restore-itunes.jpg)?itok=PcSuO-qD' />[/url]</p> <h2>Still can't get your Apple TV to work?</h2> <p>It may be time to book a Genius appointment (https://getsupport.apple.com) at a nearby Apple Store. You may be asked your Apple TV's serial number; you can find it by checking one of three sources:</p> <ul><li>If your Apple TV boots, you can go to <strong>Settings &gt; General &gt; About</strong> (or <strong>Settings &gt; Remotes and Devices &gt; Bluetooth &gt; Remote</strong> for your Siri Remote's serial number).</li> <li>If your Apple TV's bricked, you can view the serial number by connecting it to your Mac via <strong>USB-C cable</strong> and opening <strong>iTunes</strong>.</li> <li>Can't get any signal from your Apple TV? Turn it over; the serial number is located on the bottom of the device, below the FCC symbols and information.</li> </ul><h2>Any other questions or troubleshooting worries?</h2> <p>Run into a problem with the new Apple TV you can't fix? Let us know in the comments and we'll check it out. You can also check out Apple's troubleshooting advice (https://support.apple.com/en-gb/HT200197) for more information.</p> </div></div></div><br clear='all'/>

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