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Title: The Real Secret of Apple’s Product Philosophy [Opinion] Post by: HCK on September 21, 2010, 11:00:04 pm The Real Secret of Apple’s Product Philosophy [Opinion]
CNET has a great article up that details the secrets of Apple’s customer service. Erica Ogg highlights the recent findings of the University of Michigan’s American Customer Satisfaction Index, a sort of Michelin guide for customer service and appreciation. Apple not only earned its highest score to date in this survey, it established a monster lead [...] http://feedproxy.google.com/~r/cultofmac/bFow/~3/0gVnN-3H4V0/60078 |