HACKINTOSH.ORG | Macintosh discussion forums

AirPort Routers Ranked Highest in Customer Satisfaction as Apple Halts Further Development

Apple ranks highest in customer satisfaction among wireless router manufacturers, according to a new study (http://www.jdpower.com/press-releases/jd-power-2016-wireless-router-satisfaction-report) released by J.D. Power today.





(http://cdn.macrumors.com/article-new/2013/10/airport_roundup.jpg)


The accolade comes just nine days after a report said Apple has ceased development of its [url=http://www.macrumors.com/roundup/airport/]AirPort (http://www.macrumors.com/2016/11/21/apple-ceases-airport-wireless/) routers[/url] and reassigned engineers working on the products to other teams. Apple continues to sell the AirPort Express (http://www.apple.com/shop/product/MC414LL/A/airport-express?fnode=58), AirPort Extreme (http://www.apple.com/shop/product/ME918LL/A/airport-extreme?fnode=58), and AirPort Time Capsule (http://www.apple.com/shop/product/ME177LL/A/airport-time-capsule-2tb?fnode=58), last released in 2013, but future updates appear unlikely.





Apple beat out all other wireless router vendors with a score of 876, based on a 1,000-point scale, followed by ASUS at 860, D-Link at 856, and TP-Link at 854. Apple was the only company to receive a 5-star Power Circle consumer rating, which places it "among the best" according to J.D. Power.





<img src="(http://cdn.macrumors.com/article-new/2016/11/airport-jd-power-routers.jpg)" alt="airport-jd-power-routers" width="720" height="859" class="aligncenter size-full wp-image-535633" />


The report, based on responses from 3,037 consumers, measured overall satisfaction across 10 factors, listed in order of importance: Wi-Fi range; reliability; speed of upload/download; restore connection easily; security capabilities; price; ease of use; variety of features; intuitive user interface; and customer service.

<div class="linkback">Related Roundup: AirPort (http://www.macrumors.com/roundup/airport/)
Tag: J.D. Power (http://www.macrumors.com/roundup/j-d-power/) </div>
Discuss this article (http://forums.macrumors.com/threads/apple-airport-routers-top-customer-satisfaction.2018671/) in our forums

<div class="feedflare">
<img src="http://feeds.feedburner.com/~ff/MacRumors-Front?d=yIl2AUoC8zA" border="0"></img> (http://feeds.macrumors.com/~ff/MacRumors-Front?a=cmQ5BbgUQa0:7azM1S7OgaE:yIl2AUoC8zA) <img src="http://feeds.feedburner.com/~ff/MacRumors-Front?d=6W8y8wAjSf4" border="0"></img> (http://feeds.macrumors.com/~ff/MacRumors-Front?a=cmQ5BbgUQa0:7azM1S7OgaE:6W8y8wAjSf4) <img src="http://feeds.feedburner.com/~ff/MacRumors-Front?d=qj6IDK7rITs" border="0"></img> (http://feeds.macrumors.com/~ff/MacRumors-Front?a=cmQ5BbgUQa0:7azM1S7OgaE:qj6IDK7rITs)
</div><img src="http://feeds.feedburner.com/~r/MacRumors-Front/~4/cmQ5BbgUQa0" height="1" width="1" alt=""/>

Source: AirPort Routers Ranked Highest in Customer Satisfaction as Apple Halts Further Development (http://www.macrumors.com/2016/11/30/apple-airport-routers-top-customer-satisfaction/)