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Title: Customer Satisfaction With Apple Tech Support Hits The Skids Post by: HCK on August 02, 2011, 03:00:03 pm Customer Satisfaction With Apple Tech Support Hits The Skids
While Apple’s tech support line isn’t the nightmare of most automated phone systems, it’s tarnishing the Cupertino, Calif. company’s sterling reputation with customers. That’s the finding of a study showing HP and Dell service calls are catching up with the tech giant. “Apple used to be well ahead of the pack in tech support,” Peter [...] http://feedproxy.google.com/~r/cultofmac/bFow/~3/80uioOv9bm0/107112 |