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Title: Apple retail staff snafu brings quick apology Post by: HCK on August 16, 2012, 11:00:51 pm Apple retail staff snafu brings quick apology
The in-person customer service offered to customers by Apple Store retail staff is key in winning Apple new customers and keeping old ones around. The quick backtrack on staffing changes shows Apple knows the perception of cutbacks in this area is risky to its brand. http://feedproxy.google.com/~r/TheAppleBlog/~3/qspqVZwAP9g/ |