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Title: Apple comes out on top in Consumer Reports tech support ratings Post by: HCK on April 30, 2013, 11:00:21 pm Apple comes out on top in Consumer Reports tech support ratings
Consumer Reports has announced that Apple has come out on top again -- and bested its previous score -- in providing consumer tech support to its users. The company scored far higher than the other big companies for the elements that make for successful online and phone support: ease of contacting staff, clarity of advice, technical knowledge, patience and time for follow-up. The annual survey found that 88 percent of of customer problems were solved at an in-store Genius Bar, compared to only 70 percent at Best Buy's in-store Geek Squad bars. Consumer Reports also notes that Apple was able to resolve 82 percent of computer problems across all its support lines (in-store, phone, etc.). Overall, Apple scored 86 our of 100 in the survey -- the highest of any computer manufacturer. The next best was Lenovo, which scored a 63 out of 100.Apple comes out on top in Consumer Reports tech support ratings originally appeared on TUAW - The Unofficial Apple Weblog on Tue, 30 Apr 2013 09:00:00 EST. Please see our terms for use of feeds.Source | Permalink | Email this | Comments http://www.tuaw.com/2013/04/30/apple-comes-out-on-top-in-consumer-reports-tech-support-ratings/ |