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EE in hot water over 'priority answer' customer service

<div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p><a href='http://www.imore.com/ee-hot-water-over-priority-answer-customer-service' title="EE in hot water over 'priority answer' customer service"><img src='http://www.imore.com/sites/imore.com/files/styles/large/public/field/image/2012/10/ee_imore_0.jpg?itok=rcWHxGRZ' />[/url]</p> <p>UK carrier EE (http://www.imore.com/tag/ee) is being criticized for its new customer service system that allows some customers to pay to jump to the front of the call line. If you agree to a 50p fee, you will be able to speak to the next available representative rather than wait in line like everyone else. The move has sparked outrage, with many customers taking to social media, lambasting the carrier. EE still promises take calls as rapidly as possible:</p> <!--break-->

<p>He stressed the company would "still process calls as quickly and efficiently as we can". The option of paying the charge is being made available to everyone except pay-as-you-go customers.</p>

<p>What do you think of EE's new "priority answer" policy? Let us know below in the comments.</p> <p>Source: The Independent (http://www.independent.co.uk/life-style/gadgets-and-tech/news/ee-criticised-for-introducing-twotier-call-centre-system-9670429.html)</p> </div></div></div><div id="comment-wrapper-nid-26361"></div><img width='1' height='1' src='http://tipb.com.feedsportal.com/c/33998/f/616881/s/3d8967d4/sc/4/mf.gif' border='0'/><br clear='all'/>

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