EE to refund customers £1 million after overcharging VAT

EE to refund customers £1 million after overcharging VAT

<div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p><a href='http://www.imore.com/ee-refund-1-million-customers-overcharging-vat' title="EE to refund customers £1 million after overcharging VAT"><img src='http://www.imore.com/sites/wpcentral.com/files/styles/large/public/field/image/2015/01/ee-store-oxford-street.jpg?itok=lIiI20ZZ' />[/url]</p> <p>Customers of UK mobile operator EE are to receive a share of around £1 million after they were wrongly charged VAT. Those who happened to be outside the EU and used data on their plans between October 2012 and October 2014 were affected by a "billing system error." It's reported that 0.5 percent of EE customers were overcharged.</p>  <p>EE has informed the BBC that the money received was sent directly to Revenue & Customs, and that refunds will be between £2 to £80 per affected customer. Spokesman David Nieberg explained the error:</p>

<p>"Due to a configuration error in our billing system, made following a system change, a small number of customers were wrongly charged VAT on the Data Roaming bundle outside of Europe. This was a mistake, and we are now refunding these charges and contacting affected customers to apologise for the error."</p>