Backstage: An Open Letter to AT&T: You Are Broken And Need To Be Fixed. Now.
Apologies in advance for broadly grouping all AT&T employees into the same category below: I’m sure that at least a few of you are smart, genuinely interested in quickly solving customers’ problems, and capable of navigating the apparently daunting software AT&T has erected between you and the machines that collect the customers’ money. And extra credit to AT&T Twitter guy @ATTChrisF, who volunteered to follow up on the…
http://www.ilounge.com/index.php/backstage/comments/an-open-letter-to-att-you-are-broken-and-need-to-be-fixed.-now/
