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Author Topic: Apple moving Beats Electronics technical support wholly in-house, replacing outsourced support  (Read 603 times)
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« on: January 16, 2015, 09:00:22 pm »

Apple moving Beats Electronics technical support wholly in-house, replacing outsourced support

Apple is in the process of winding down Beats Electronics’ outsourced phone support ties and moving technical support completely in-house via AppleCare, according to sources. Beats Electronics phone support is currently split between Apple and Sitel, a customer support outsourcing firm, and Apple is aiming to completely end that relationship as soon as March. Apple cut several Beats jobs in July following the […]<img alt="" border="0" src="http://pixel.wp.com/b.gif?host=9to5mac.com&blog=22754319&post=361834&subd=9to5mac&ref=&feed=1" width="1" height="1" />

Source: Apple moving Beats Electronics technical support wholly in-house, replacing outsourced support
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