T-Mobile Tells Customers Not to Install iOS 10 on iPhone 6, 6 Plus, and SE [Update: Fixed]T-Mobile CEO John Legere says T-Mobile customers who own an iPhone 6, iPhone 6 Plus, or
iPhone SE should not install Apple's
iOS 10 update,
released on Tuesday. According to Legere, iOS 10 is causing those three iPhone models to lose connection to the T-Mobile network.
<img src="
" alt="iphone-6s-colors" width="800" height="586" class="aligncenter size-large wp-image-480433" />
Legere's comments come
following customer complaints that started circulating following T-Mobile's latest carrier update, 25.1. It was initially believed the problem was the carrier update on T-Mobile's end, but Legere says that's not the case.
<center><blockquote class="twitter-tweet" data-lang="en"><p lang="en" dir="ltr">Apple is working to resolve the issue with iOS10 for
@TMobile customers. Don't download iOS10 if you currently use an iPhone 5SE, 6 or 6+</p>— John Legere (@JohnLegere)
September 15, 2016 <script async src="//platform.twitter.com/widgets.js" charset="utf-8"></script></center>Apple is working to resolve the problem, but in the meantime, customers should avoid the update. T-Mobile
has offered a fix for those who have already updated to iOS 10 and are experiencing connectivity issues -- restart. According to the company, the only way to resume connectivity is to restart the iPhone each time that it loses connection.
Apple is expected to have a fix ready in the next 24 to 48 hours.
Update: According to T-Mobile, Apple has
fixed the issue for customers who were experiencing disconnects.
<center><blockquote class="twitter-tweet" data-lang="en"><p lang="en" dir="ltr">Good news! iOS 10 fix is ready early. Go to Settings > General > Software Update (or > About if you already downloaded) and update away!</p>— T-Mobile📱 (@TMobile)
September 16, 2016 <script async src="//platform.twitter.com/widgets.js" charset="utf-8"></script></center>
A T-Mobile Support document instructs users to go to Settings --> General --> About to install a new carrier update, 25.2.
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T-Mobile Tells Customers Not to Install iOS 10 on iPhone 6, 6 Plus, and SE [Update: Fixed]
