Apple Offering Free Smart Keyboard Repairs Under New 3-Year PolicyApple has initiated a new three-year service policy for the
Smart Keyboard for both the 9.7-inch and 12.9-inch
[url=https://www.macrumors.com/roundup/ipad/]iPad Pro[/url],
MacRumors has learned.
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Apple has determined that some Smart Keyboards may experience "functional issues" during use, such as the
Smart Connector not working or certain keys sticking, repeating, or not responding, according to an internal memo distributed to
Apple Stores and Apple Authorized Service Providers last week.
Apple says it will service any qualifying Smart Keyboard free of charge within three years of the date it was originally purchased.
We recommend affected customers call an Apple Store to schedule a Genius Bar appointment or visit an
Apple Authorized Service Provider to initiate the repair process. Affected customers can also
contact Apple support by phone, online chat, or email by selecting iPad > iPad Accessories on
this page.
Due to the newness of this service policy, some Apple support employees may be unfamiliar with its existence, in which case we recommend escalating your request to a senior
AppleCare advisor.
<div class="linkback">Related Roundup:
iPad Pro Tags:
Smart Keyboard,
AASP Buyer's Guide:
9.7" iPad Pro (Don't Buy),
12.9" iPad Pro (Don't Buy) </div>
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Apple Offering Free Smart Keyboard Repairs Under New 3-Year Policy
