How Apple's return policy worksSometimes a gift just doesn't land as well as you want it to.
Sometimes, you accidentally get a blue iPhone case instead of a red one, or a bag for a 12-inch MacBook instead of a 13-inch MacBook Pro, or a 9.7-inch iPad instead of an 11-inch iPad Pro. Whatever the case, it's a simple matter to return or exchange the wrong gifts and make sure you end up with the right ones.
First, the rules
Normally, the Apple Store — online and retail — offers a 14-day return policy on any item sold. For the holidays, the company has expanded this window: If an item was purchased between November 14 and December 25, 2018 you have until January 8, 2019 to return or exchange it.
There's no fee to return a hardware gift, even if it's been opened, but Apple does ask that you include all cords, adapters, manuals, and the like in the original packaging.
There are a few things you can't return, including opened software, electronic software downloads from the App Store, software up...
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How Apple's return policy works
